Our android TV boxes from Telus shut off on their own every few hours. In some cases more frequently. I've read this is an energy star requirement that Telus can turn off if asked. We contacted customer service to have it disabled, and got nowhere. The agent on the phone walked us through the same basic steps using the device settings that we've tried repeatedly ourselves. I told him we had already tried it, and the boxes were still turning off but he insisted so we tried again. Not surprisingly, his instructions resulted in nothing and the boxes still shut off every few hours. We were referred to help articles that were of no help, since they provide the same basic suggestions. He then said he checked on his end and guaranteed the boxes would no longer turn off, they still do. We're paying nearly $300 a month for combined services and we don't want our boxes shutting off on their own. How can we get this "option" turned off?
