Boxes turning off automatically.

[WMR50]

Our android TV boxes from Telus shut off on their own every few hours. In some cases more frequently. I've read this is an energy star requirement that Telus can turn off if asked. We contacted customer service to have it disabled, and got nowhere. The agent on the phone walked us through the same basic steps using the device settings that we've tried repeatedly ourselves. I told him we had already tried it, and the boxes were still turning off but he insisted so we tried again. Not surprisingly, his instructions resulted in nothing and the boxes still shut off every few hours. We were referred to help articles that were of no help, since they provide the same basic suggestions. He then said he checked on his end and guaranteed the boxes would no longer turn off, they still do. We're paying nearly $300 a month for combined services and we don't want our boxes shutting off on their own. How can we get this "option" turned off?

[FuzzyLogic]

You can modify the settings here:

Settings>Device Settings>Device Preferences>Power & Energy

[WMR50]

That's exactly what we did, on both boxes and it doesn't stop the auto shut off. I appreciate the reply, but there are no settings in either android box that disable the auto shut off. I've been through them all repeatedly including rebooting both boxes repeatedly and nothing in those settings stops the behavior.

[FuzzyLogic]

Are you sure it's shutting off and not going to sleep? What issue(s) are you having?

Beyond the settings mentioned above I don't believe there will be anything else you can do regarding power settings.

[WMR50]

Thanks for replying again. It's entering sleep mode. The customer service representative said he could disable that, and said he had disabled it but nothing changed and the boxes continue to shut off every few hours. 

I've temporarily dealt with it by using a pair of rabbit ears I got off Amazon to bring in OTA TV channels. That way there's always something on, although It requires switching inputs on the TV so we aren't actually using Telus TV services at that point. Given what the live TV service costs, I wouldn't have thought it would be necessary to resort to rabbit ears but unfortunately it seems it is.

A more permanent solution is to cancel the TV service from Telus when the contract is done, and go back to internet streaming services.  At least those services don't shut off in the middle of movies or live events.