Replacement remote TV Digital Box

[mguscott]

hello. Went to the store to get a replacement remote to which they provided a slimline 2 remote which doesn’t work. 

I need a replacement remote for my digital TV box. How can I order one?

thanks

[TELUS_Support]

There is no more stock available of the original Slimline remote, so your only option would be to find one privately, perhaps through a family member / friend, or online, etc. You mentioned the Slimline 2 not working... were you receiving an error trying to program it?

[mguscott]

This is not for a slimline remote. This is for the Telus digital TV box. 

The store erroneously gave me the wrong remote. 

[KHR]

Pasting my reply from a previous inquiry. https://forum.telus.com/t5/Home-Services/Replacement-Remote-TV-Digital-Box/m-p/166054

"You should absolutely be able to order a replacement remote from an agent and compatible remotes are NOT available in stores (the Slimline II is a legacy remote that works with legacy equipment and does not have Bluetooth capabilities)...you can use the Google Home mobile app as a remote until you can get a replacement."

[mguscott]

How do I do that?

[KHR]

If you scroll down, there is a 'Contact Us' link at the bottom of this page. You'll likely want to call or chat to reach an agent. Be specific about what equipment you need (having the model # of the remote or box, description of the remote, i.e. the one with a Google Assistant button and Netflix and Prime buttons).

[mguscott]

The Android based TV box, where the remote works through Bluetooth. 

neither the slimline or slimline 2 remotes will work, and I have no idea how to get a replacement Bluetooth remote.