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Return Phone issues

I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...

Gerryt by Helpful Neighbour
  • 1865 Views
  • 8 replies
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Useless customer service

I placed an order on Nov 29 for 2 new iPhone 16 Pros. There has been no movement on the order and I got a call on last Saturday and they left a voicemail saying there were some details that they needed before my order could be completed. I called bac...

TrevorJ by Neighbour
  • 760 Views
  • 2 replies
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Price Match request not processed

Phones purchased with Bring it Back on Nov 28 @ $17 a month @ Telus store. Black Friday price changed Nov 29 to $10. Submitted price match requests same day ( 2 phones ) and received text the requests would be processed in 15 days. No response or ack...

52 by Neighbour
  • 1595 Views
  • 8 replies
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Wifi Calling

Greetings!I have gone through the tutorial here and a few of them online, but there is no way, it would seem, for me to access wifi calling on my Galaxy S22 Ultra. Is there something I'm missing? Anyone who has done this, can you tell me if there was...

Unprofessional Call Experience

I just called the Telus webstore on December 9, 2024 and proceed to be on hold for two hours, which isnt a big deal i get they are busy however when I FINALLY get a hold of someone all I hear on the other end is either someone having sex or watching ...

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