How to cancel Telus SmartHome Security plan?

[JRanelagh]

I wanted to cancel it last year this time, but was told a big penalty fee because my contract was automatically extended to the next year, 2025. 

So I waited till now to cancel it before it automatically extends my contract again.

My question is: Is there a way to cancel it online, or by emailing? I want to avoid the trouble and time calling Telus customer services.

[TELUS_Support]

Hey! We get it, cancelling can be a hassle. While we don't have online cancellation yet, we can help speed things up. We'll send a DM your way to get started.

[AlannaJ]

Were you able to cancel based on the response below or still struggling with Telus?  I am done fighting with Telus and finally got a call back from the escalation mgmt Neha who said she would call me back Friday or today.  Go figure no call back.  I need to be done with Telus.  Was with ADT for years and never had issues like this.  Sorry for the rant. 🙂

[TELUS_Support]

Hi @AlannaJ - we are sorry to hear that you are struggling to get assistance. We will also send you a private message to help you