Outlook classic popping up to login into account

[Liane]

Outlook classic popping up to login into account when I have been using the same settings for years. I use pop.gmail for the server and it won’t connect now. Having the same issue with 2 other computers and the one that uses imap is working.

[FuzzyLogic]

This just happend to my wife. She is using Office 2016. This is related to 'modern authentication' which older versions of Outlook don't support:

Modern Authentication configuration requirements for transition - Exchange | Microsoft Learn

To get her Outlook to work I had to turn on create an App password.

Here are the instructions for GMail (Telus uses Google to host their email):

Sign in with app passwords - Gmail Help

I use Office 2021 and it uses modern authentication so it's not an issue there.

[Liane]

I have Office 2021 on 2 computers and one is the older version of office and even the 2 new ones are doing the same thing. I am now wondering if it has something to do with using Outlook classic as it isn't signed in through google as I just tried to use the new Outlook and I would sign in through Google. Which do you use?

Thanks for the help

[FuzzyLogic]

When I set up the account in Office 2021 it pops up a web page for Google to login where I enter my login credentials.

[Liane]

Thanks