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I signed up for a Telus contract today, but the agent forgot to mention the bundled cost of the Homeview security contract that I did not agree to. I now want to cancel the service, but I have been on hold for two hours getting transferred by multipl...

Easy Roam US

If I already have the Canada/Us/Mexico plan, should I remove the US easy roam prior to going there?

Resolved! Unwanted doorbell camera plan & billing issues

Let me count the ways. My bill in February was $575 for two defunct cameras that I sent back. Finally credited after I called them. 3rd camera sent, also not working. I phoned Telus (hours on hold again) to ask to scrap the plan I got when I had rene...

Free 55 inch 4k Samsung TV

I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?

Resolved! Not receiving calls from a particular number

This is my call log with work. They phone me each morning to assign me for the day. However, I haven't received any calls from them since February. They said they've tried phoning me multiple times and I do not pick up but this is the latest from my...

Continuing PVR problem

Again I had to call Telus because the PVR would not record. For over a year I have had continued problems with Optik TV and probably called at least 10 times in this time period and spent countless hours on the phone with Telus. Today’s call was unbe...

Port Forwarding being blocked - evidence

Ok guys, I am back with a new set of interesting problem. A while back, my TELUS NH-20A modem was rebooted remotely and I was moved into a CGNAT environment. It was not too bad except the following:1. Lost the ability to access my home network from o...

Daily minimum 2 reboots of the router

We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a single booster (R03, software version 2.21.01 build03...

How to connect Fibre connection with Ubiquiti CGU

I just got Telus Fibre installed. I want to use my Ubiquiti Cloud Gateway Ultra (CGU) to service the internal LAN and Ubuiquit Access Points. Do I need to bridge the Telus Network Access Hub (NAH), or can I plug it straight into the NAH with Cat6? So...

Reverse collections

Has anyone canceled tv service and returned equipment, but still had their account sent to a collection agency? Note, 3 Telus Representatives state my account was sent to collections because the equipment was not returned to Telus. (Canada Post track...