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TELUS Refuses to cancel my internet service

jimmykang
Neighbour

I recently moved and asked for internet and home secruity.

It's taken over a month for them to set up fiber optics and it still hasnt been installed.
Therefore I tried to cancel for almost a week and I keep getting bounced from one loyalty department to another loyalty department with 2hour + hold in between. 

They say they cannot cancel when I know they can. If I do not get cancelled, I will file a complaint to CCTS and CRTS.

604336521 is my account number.

 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi there, can you send us a private message so we can assist you further? 


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