TELUS Neighbourhood

My Account Got Susspended by Fraud Department

Hi team.I had activated my account in December 2023 and then after 2-3 months I cancelled it because I had been abroad. I tried to reactivate it by purchasing a new postpaid line 2 days ago which got suspended less than 24 hrs after activation.I trie...

Sudden stop providing data under prepaid plan

Signed up a yearly $100 prepaid plan with a promo bonus of data 2gb/month for a year on Dec 23, 2024, but Telus messaged me that my promo expired Feb 21, 2025. Can anybody help?

Stream+ selfserve gone - mytelus deleted by CS

I am experiencing an unusual situation and I am unable to get support;was on phone for 1.5 hrs and they couldn't help me.sequence of events:- in Oct 24 I signed up for stream+ and added to myTelus profile, everything worked fine and self-serve was vi...

Potential phone sca.

I received a call today from a Kelowna phone number (250-470-1185). They were trying to sell me on a phone plan for $55/mth, that included the price of an iPhone 16, and offered unlimited 5g data in cnd, usa,mx and 1000 international minutes. When I ...

Issues with Returning Phone and Billing Discrepanc

I canceled my services with Telus at the end of my contract in November 2024 as I was disgusted with the entire company and their practices from the first week I signed on the line! I was on a bring it back contract meaning when my contract ended I w...

Billing Issue

They created two accounts and are charging me for both when I only use one. Being billed $90 a month when I was told $40. Customer service just keep passing me around. Can someone please help me?

Mexico Connection

Hoping Telus support can reach out directly to fix the back end of my CAD-US-Mexico plan. Not able to connect in Mexico.

Email Bill notification not working

Download all available 2024 bills only downloads 12 months

This applies to both Mobility and Home accounts.On the "past-bills" page, there is a link to download an entire year's worth of bills. But instead of getting 12 pdf's, I only got 10 (missing April and May) for Mobility and 10 (missing April and June)...