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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Logging into app via iOS

Hi There, I recently switched to an iPhone and I can't seem to get the Telus app to login. I can do it on my laptop browser with the same login/password, but on the app, it continually tells me my login is incorrect. I've tried resetting my password ...

pvansh by • Neighbour
  • 2136 Views
  • 2 replies
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Hurricane Fiona Data overages

Got a text from Telus after the storm that any data overages from Hurricane Fiona would be reversed on the next bill. I'm still getting charged the regular amount. Why have these charges not been reversed?

Mike10 by • Neighbour
  • 2655 Views
  • 4 replies
  • 0 kudos

Mobility account

I have been trying to call you guys since September 22 to pause my account after I lost my phone. I found the phone a few days after but need the account paused as I got a second number when it was lost. I have sent emails which bounce back since you...

jambele by • Neighbour
  • 4884 Views
  • 1 replies
  • 0 kudos

Telus Assist

Anyone having trouble accessing the (supposedly) 24/7 telus assist chat?? I click the link to open the chat and it does nothing but all of the other help links on that page work just fine (of course ). Google chrome, updated today.

Retrieving Receipts for Prepaid Plan

I am looking to retrieve receipts/a bill of sale from current and previous prepaid plans. I require these to submit for reimbursement for work receipts, however I cannot find anywhere online where these receipts would be. There is no billing tab in a...

KennedyR by • Neighbour
  • 2862 Views
  • 2 replies
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PLEASE HELP ME!

Hi. I urgently need help. I cant complete the registration for my My TELUS account. He writes that "These services are just waiting for the manager's approval - then they will connect", although I have no idea who the manager is, if not me, and I did...

karina by • Neighbour
  • 1872 Views
  • 2 replies
  • 0 kudos

Third Party App Charges

I have been seeing a third party in app charge on my one TELUS account for two months now and I cannot figure out what the app is that is causing the charge. I have restricted all the third party permissions that were in my google account and it has ...

Lynn25 by • Neighbour
  • 2453 Views
  • 2 replies
  • 0 kudos

canceling port-in

Hi. there. I am not good at English. ^^ Sorry. I joined Telus mobile two weeks ago.(before 'Phone-box') But now I have not used Telus until now. At first, I asked for Telus 'port-in' without asking for 'port-out' from 'Phone-box'. But, it doesn't wor...

bobsik76 by • Neighbour
  • 2368 Views
  • 1 replies
  • 0 kudos

Bitcoin

Hi there - will Telus consider accepting Bitcoin payments? Thanks.

mtaps by • Neighbour
  • 1819 Views
  • 1 replies
  • 0 kudos
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