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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Complimentary Apple TV for new mobility sign up

I recently transferred  (in November 2020) my mobility service from Virgin to Telus which  included purchase of a new iPhone SE. The sales agent advised that my new sign up and iPhone includes a one year complimentary subscription to Apple TV. I rece...

Resolved! Changing Billing Due Date

Is it possible to change my billing due date? I'd like to adjust it so it falls on the 1st of each month. Thanks

jmac0127 by • Neighbour
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  • 2 replies
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Resolved! $10.00 prepaid plan

After my expensive plan with another carrier expired I search for a new plan and found the Telus $10.00 prepaid plan. Just what I wanted. We are seniors and do not use the cell for other than emergencies and when we go out. I bought the plan in Sept ...

GarryG by • Friendly Neighbour
  • 7875 Views
  • 8 replies
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Resolved! Credit due

Recently got a new phone (sept) finally have my $10/month applied to my acct.. (after 2 billing cycles ) I am owed the 2 months that Telus said I would receive when I pitched the phone ..I have spoken to three different agents .. the last said the mi...

Tired by • Neighbour
  • 2093 Views
  • 1 replies
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Resolved! Wifi internet hub

I didn't get my wifi internet hub that I paid tax on reference number is Authorization number isWifi internet hub number isPlease let me know where its at thanks.

Resolved! Purchase New Phone for Xmas

Hi I have a family account with you and I want to buy my husband a new cell phone for xmas without him knowing can i just purchase new phone from your website and he can wait to activate it after he receives it and it wont interrupt his current phone...

Resolved! Pre authorized payment

If I were to setup preauthorized payment. Is the payment processed on the due date or when the bill isissued?

Pouj by • Neighbour
  • 3626 Views
  • 1 replies
  • 0 kudos
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