This class of scams is generally carried out digitally using any one of (or combination of) email, SMS, or internet pop-up ads
One-time Password (OTP) Code Scam
Scammers target people selling items online (Ex., Facebook Marketplace, Kijiji, Craigslist, etc) or seeking help to find a lost pet. They’ll contact you, feigning interest or tell you they've found your pet.
Before buying or returning your pet, they fake hesitation, saying they've heard about scams and want to verify you're real. They'll send you a text with a verification code and ask you for it.
What to do: If someone asks for a code, do not share it. Stop all communication with them.
Pop-ups on websites
You might encounter pop-up ads online or on social media claiming you, as a TELUS customer, are eligible for a survey or prize.
What to do: Close the window and ignore it. These contests are not standard TELUS practice. For information about phishing, visit our website.
e.Bill Fraud
You might receive an authentic-looking email claiming an issue with your e.bill, asking you to log in to verify information. It may falsely say your payment was declined, or you need to update billing info or risk service interruption. You might be prompted to click a link to log in and provide sensitive information.
What to do: Do not click links or submit info. Forward the email to abuse@TELUS.com and delete it. TELUS will not email asking to verify personal information. For more info on this scam and protection, visit our website.
Fraudulent text messages
You may receive text messages stating you'll get a credit to your account through links like www.telusbonus.homestead.com (DO NOT VISIT) or www.telus50rewards.com (DO NOT VISIT).
If you enter information on these sites, fraudsters may access your self-serve portal and control services.
What to do: Do not click random links or enter personal information. Forward the spam to 7726 with SPAM in the message. Contact TELUS at 1-888-811-2323 or 1-866-558-2273 for investigation.
Network Outage Rebate Scam
A scam directs you to a fake site to claim a rebate for a network outage. You may be contacted via text message with the following (or a variation thereof):
Subject: Telus Customer
As a result of connection problems in the previous month, several Telus customers have had their past bills paid. Visit http://telus-fake website.com to complete your claim and get your 87.50CAD deposit.
What to do: TELUS will not direct clients to a site for network outage rebates. Do not click the link. Forward spam to 7726 with the word “SPAM.” Instructions are here.
Your safety matters to us. Because scammers never stop, we're dedicated to providing you with information on the latest tactics used by them so that you can stay informed. For more information on other scams and how to protect yourself, explore these other articles:
