Missing Episodes Mobile OnDemand

[Speedyf16]

Hi there,

For several years, OnDemand libraries using the mobile app have been missing episodes that are available using the television/box. For example, current Young and the Restless OnDemand has episode 132 which is available using the television but is not available on the app. Is this just a forever glitch with the app, or do we just have to notify telus to add the episode to the mobile version?

[A-B]

I've alerted our content team to look into this and see why they're missing.

[KHR]

Hi @Speedyf16 

When I use the search, on my TELUS TV+ app for iOS, I can see episodes 99 through 137 from season 51(!) available On Demand and episodes 138 and 139 available to Restart (they'll likely be available On Demand in a day or 2).

Could it be a difference in how you're searching for the shows? We don't have On Demand shows from CBS, but we DO for Global, so if you're looking at On Demand > Channels, you won't find CBS, but if you go On Demand > Channels > Global > The Young & The Restless, you should be able to see them.

[Speedyf16]

What I’ve found is all of the episodes are available from On Demand through the TV. However, the Telus TV+ app is always missing random episodes that are clearly available on the Telus box/TV

[TELUS_Support]

Our team could always look in to it. We'll send you a private message to get some more info from you.