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PVR fast forward problem
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02-17-2024 09:16 PM
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that point.
I contacted service, all they did was reset the whole system, but would not fix the problem
Any idea what is going on.
Thanks.
44 REPLIES 44
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03-19-2024 01:31 PM
No worries. I'll fire over a private message now to discuss options!!
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03-19-2024 02:37 PM
Same here please
Reply
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03-19-2024 02:44 PM
Will do.
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03-18-2024 10:24 PM
This is also happening to me. No rhyme or reason to when it happens, what show, what time. So frustrating.
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April
Hey this is exactly the problem I’m experiencing. I noticed it maybe a couple weeks ago and it seems more and more recording are affected. Do I need a new PVR?
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April
This is exactly the same problem I’m having. I noticed it a couple weeks ago and more and more recording seem to have the same problem. Do I need a new VCR.
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April
Hey,
We got a new pvr and it does seem to have resolved the issue at the moment. Best of luck! It was super frustrating
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03-02-2024 02:44 PM
We are also experiencing this problem. We've had it before and then they did some update which seemed to fix it for a while, but it's happening again now. It's pretty frustrating to get 1 hour and 20 minutes into a 2 hour show and then have it stop. The file becomes corrupted and it will no longer play on either box. Could someone please advise on how to fix this? I've reset both boxes and the internet multiple times and in my experience once it happens on that recording it doesn't ever get fixed. Doing the troubleshooting only helps so much because it's an intermittent problem and so while it may seem like it is fixed after a reboot, you don't actually know it didn't work until it happens again. When this happened previously, we called Telus at least half a dozen times going through the same steps.
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03-02-2024 05:09 PM
Right?!? It just seems strange that the same thing is happening to different people around the same time.
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03-02-2024 08:18 PM
I agree. And I know someone else that just asked Telus to replace their box because of the same issue.
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03-18-2024 10:27 PM
We’ve done all the same steps and it stillmhappens
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03-18-2024 11:00 PM
From what I understand, the PVR box can become out of sync with Telus (sounds daft to me, but whatever). Usually Support can do a reset that fixes the problem, but couldn’t connect to mine so I ended up having to switch it out with a replacement. New one works fine, but still annoying nevertheless!
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03-18-2024 11:39 PM
We’ve had them do that before too. But the problem is it seems to work but you don’t really know until it does it again. Very frustrating for sure
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03-19-2024 10:25 AM
I'm going to forward this to Kate again as well as our Optik development team to continue their investigation. Very much appreciate your patience, everyone.
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03-20-2024 04:04 PM
Hi there. Having exactly the same problems. Has been ongoing for months although when I reset the box, it seems to allow me to record and rewind live TV again. But most of the PVR programs will stop if I FF and require me to start up again. The weirdest was in one instance, the FF actually skipped over content. I would FF and it would miss about 3-5min of programming. Very strange.
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03-20-2024 04:07 PM
Indeed it is. This issue has been forwarded so when they look into things and reference this thread, your reply here will be included.
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03-20-2024 10:47 PM
When Kate and / or your development team have found out what is going on with that many users having the same issues, would you be able to share their findings with us?
It would be interesting to see what they have to say.
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03-20-2024 10:52 PM
Absolutely I will
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03-21-2024 08:59 AM
That will be at the discretion of the development team.
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03-22-2024 02:36 PM
Hi @easygoing @JAT-AMV @KMoshea @DarthFarley
My first recommendation when things like this happen on the legacy Optik 4K PVR is to attempt a sequential reboot of your internet gateway, followed by your PVR, then all of your Wireless/Wired Digital Boxes. Detailed instructions are here: https://www.telus.com/en/support/article/how-to-reboot-your-optik-system
It's worth noting that some of the 4K PVRs are starting to show their age and hard drive failures are increasingly common, so an equipment replacement may be in order, which can be accomplished by contacting technical support.
