I have tried multiple times canceling my services with you guys only to be met with “there are no records of you cancelling your services”. I have returned my pvr box and my internet router a month ago yet keep receiving bills for a service that I no longer have. The reason for my cancellation is due to my contract not being agreed-upon month after month on Telus’s end. I tried multiple times to resolve my conflict with Telus Support, which is abysmal at best and time and time again. I was still being overcharged, after multiple warnings of saying I’m going to cancel my services if the contract was not agreed upon I finally decided to cancel my services. Now I’m still being charged for my services that I do not have and I’m being told that I never cancelled and that I have to pay cancellation fee on top of this. Please tell me how do I pay a cancellation fee for a contract that was voided on your end i.e. Telus?
The customer service that your company is providing is the worst customer service I’ve ever experienced in my life. I have been a customer with Telus for 18 years and not only will I never be a customer again, but I will actively go out of my way to make sure no one I know will ever use Telus as their provider.
I asked to speak to a manager, was told I would receive a callback. The call went straight to voice mail (even though i had my phone in my hands, you guys are great at doing that by the way, a number was left with an extentsion. I called, entered the extension and was hung up on immediately. Great service, truly remarkable.
