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Multiple Tasks Unresolved Due To Website Issues

Given that there is no other place to provide feedback, or get through the unbelievably dense virtual agent to speak with someone who cares, I’m posting this here after well over an hour of frustration attempting to do basic tasks: * Update billing a...

bjr by Neighbour
  • 560 Views
  • 1 replies
  • 1 kudos

How to purchase a telus payphone?

There is a pay phone at my place of work (Toronto), just kind of hidden in the back area. It has been out of service for years. Is there anyway I could purchase this for myself just as a piece of history? Who do I contact? Thanks

Customer Service....

January 15th 2025 - I got a quote from our sales specialist to start up a business account, along with mobility, security, WIFI, and cable... I told her at around 2-3pm that I'd discuss with my husband, and by 6-7pm she was calling me asking me if it...

Communication Building Maintenance

Hi, this is Bylaw Officer Berg with Ridge Regional Public Safety Services with the County of Warner in AB. We had received a compliant regarding snow removal at your communication facility in Milk River Alberta. It is the property owner's responsibil...

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RRPSS by Neighbour
  • 638 Views
  • 1 replies
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Case #22454015

Telus totally screwed up and disconnected our service by mistake on January 18, 2015. We have no phones, internet or security. It needs to reconnected immediately I have tried since Friday to speak to a manager. I need someone to call me back now. Th...

Morvena by Neighbour
  • 898 Views
  • 3 replies
  • 0 kudos

ERROR MESSAGE CONTACTING TELUS

RECEIVED FIRST BILLING AND TRYING TO INQUIRE ABOUT CONNECTION FEE CREDIT AND OTHER FEES FOR SERVICES NOT USED (411 DIRECTORY ASSISTANCE).GETTING AN ERROR "We were unable to submit your form due to technical issues. Please try again."ATTEMPTED TO FILL...

GY2 by Neighbour
  • 588 Views
  • 1 replies
  • 0 kudos

WiFi Portal

Where can I find this Telus WiFi Admin login portal? 

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GregRD by Friendly Neighbour
  • 801 Views
  • 3 replies
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Help! Bill credits missing

I am desperately trying to get help from Telus, apparently I don't know my security pin. I have reset it twice through the Telus web app yet I end up in an endless loop with the automated help as it doesn't recognize the new pin. I am missing some cr...

Business WiFi

So Sales person sold me on these Meraki access points for my business. Assured me that I would have control to configure as I needed, and that I would be able to have 4 networks, with each of them segregated from each other. This was perfect and what...

GregRD by Friendly Neighbour
  • 1237 Views
  • 3 replies
  • 0 kudos

Horrendous Customer Experience

I recently ordered a new iPhone from the sales team. They processed the order and said they would call me back to confirm final details etc. I never received a phone call and didn't know what was happening. I checked my email and they were sending th...