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Small Business Plan Application Status

I am writing to express my concern about the lack of communication regarding my small business plan application, which I submitted on November 30th. I have been unable to reach the sales representative who assisted me, despite repeated attempts by ph...

Khiz by • Neighbour
  • 530 Views
  • 1 replies
  • 0 kudos

Transfer email accounts from Business to Residential internet

About 20 years ago, we were forced to switch our internet and phone line from a Residential account to a Business account because we had a company we ran from our home. Our residential internet telus.net emails were transferred to the Business accoun...

Miff by • Neighbour
  • 502 Views
  • 1 replies
  • 0 kudos

Fully disappointed,

On December 2nd /2024 (Yesterday) I was offered a 2 year contract plan and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken and not being honoured,...

Channi by • Neighbour
  • 971 Views
  • 4 replies
  • 0 kudos

Escalation: Unfulfilled Trade-In Commitments and Stress

Account [Mod Edit: Removed account number] (Activated on Nov 20, 2024) I am writing to escalate a significant issue regarding unfulfilled commitments by Telus, which has not only caused operational disruption but also led to a considerable waste of t...

vineetkr by • Neighbour
  • 634 Views
  • 1 replies
  • 0 kudos

How do I get someone who cares at Telus

I had an install Monday and another on Tuesday, business installs requiring a technician at site for a 8 to 4 appointment. Both jopbs Static Ip's are not working by Friday and now we have to send a technican to site at both locations again. the cost ...

JEITech by • Neighbour
  • 592 Views
  • 1 replies
  • 0 kudos

Renewing 3 Lines . Getting Hard Time dealing with Customer Care

I have 4 business lines with Telus, and 3 of them are up for renewal. I've been in discussions with a sales rep for weeks, with multiple emails exchanged, but now they’ve gone completely unresponsive. When I reached out to customer care today, I was ...

adigo by • Neighbour
  • 528 Views
  • 1 replies
  • 0 kudos

Someone Help me Please

I have had nothing but billing issues since transferring to your service from a competitor. I have called in many many times only to talk to someone who can’t seem to help. I have emailed your team multiple times about getting my plans fixed to the r...

Dbanwait by • Neighbour
  • 938 Views
  • 3 replies
  • 0 kudos

Customer service

I dont know really whey there is no option to contact customer service or tecnical support by email? Only option is to chat with Bot/Virtual Assistant? Information from Virtual Assitant is useless. Process of getting infoprmation from Telus is soo co...

Business Connect

I have been trying to get our company's Business Connect service ported back to PRI for six weeks now. I have tried phone numbers provided to me and reached people who cannot do more than send an email to someone they think might be able to help. Mos...

Lamb by • Neighbour
  • 1091 Views
  • 1 replies
  • 1 kudos
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