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Need sales to call

Still need sales to call. They have not called. So we are getting billed for services we dont need. That is not right. From Telus selling us crippled phones, to not being able to manage our accounts. Terrible service. Can I please, please have sales ...

rganderton by • Friendly Neighbour
  • 356 Views
  • 2 replies
  • 0 kudos

my discount Credit remove & increased monthly plan

This company is scamming company.They just give wrong information o customer get business then rip them off by increasing monthly plan cost.they remove discount credits they promise at activation to attract & bring customer from other company then ri...

GKP1 by • Friendly Neighbour
  • 772 Views
  • 7 replies
  • 0 kudos

How do I report a Telus truck driver?

I had an unfriendly encounter today with a Telus truck driver as a result of asking him to move his truck as he was blocking the approach to a back alleyway. You couldn’t see the approach and with oncoming traffic, inbound vehicles had to maneuver ar...

user2315 by • Neighbour
  • 621 Views
  • 4 replies
  • 0 kudos

After moving I can find no way to cancel services

I have moved to a new location and have tried to cancel my Telus services at the old location but I can find no way to do that. I have tried all the methods they recommend but none work. I tried to submit a support request but always get a generic me...

Interest Charges on an Account with Credit

I have tried multiple times for the past 2 weeks to contact TELUS so called support team. Every time try to submit a form i get an error message. I have been getting charged interest on my bills for the past 3 months despite having a $442 credit on m...

Why can't I pay online for my VOIP service???

2nd month in a row I had to call in to make a payment. For my business voip service I click the pay bill button and get redirected to a usage analysis page with no payment options. This is contrary to my mobile account which sends me to a payment pag...

Latest installer is not available for download -

As per release notes, 25.1 is the latest version of TELUS Business Connect Phone but from the download page -Download TELUS Business Connect Desktop App | Support | TELUS Business, 24.3 gets downloaded. Can you please confirm from where 25.1 will be ...

Meta by • Neighbour
  • 220 Views
  • 0 replies
  • 0 kudos

Waiting months for money owed to be sent back

Has anyone else had a hell of a time getting Telus to give them back money owed to them? It's been 3 months since I cancelled and I can log in and see "-$325" in my account. Support said it would be sent by cheque after the first billing cycle ended ...

trails by • Neighbour
  • 374 Views
  • 2 replies
  • 0 kudos

How to talk to escalations?

Currently at install appointment 5 for business fiber. Definite lack of communication going on inside Telus. Nobody showed up for the appointment today at all. I have been calling customer service, sales, using the chat all trying to get in touch wit...

Unexpected Charges on Telus Business Bill

To all small business owners out there, I want to share my experience with Telus Business and the shady tactics they use to secure sales. After specifically asking if there would be any additional fees beyond the agreed-upon charges. I was assured by...

rightarm by • Neighbour
  • 724 Views
  • 4 replies
  • 0 kudos
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