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Delay in sports brodcasts
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February
I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from friends before I can see it.
Anyone else having this issue?
39 REPLIES 39
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April
Wow, I didn't realize how widespread this issue was. I totally agree with earlier posts, this is not a SLIGHT delay as Telus has communicated, and that wording is insulting. The only live sports I get now is on the NBA app, otherwise it all has a 30-60s delay which is an eternity as others have mentioned. Unacceptable Telus.
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a month ago
I had commented on a post earlier about the delay in live sports. Whatever fix was put in did nothing. Minimizing this as a slight delay is embarrassing. On a good night it’s like 40 or so seconds. Watching playoff hockey and I feel like it’s actually gotten worse. I’m getting score mobile alerts to goals at least 45 seconds ahead of seeing it on my screen. Those alerts would probably be a delay from live as is. This is unacceptable and did nothing happen when I was with Shaw and from what I’ve read did not happen with Telus’ old equipment. If I don’t see this improved soon I will be done as a customer. I can get the other half good/half crappy service anywhere else. But I keep cable for live sports. This is a fail.
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a month ago
I totally agree. Big fail on Telus!!!
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a month ago
Update. For the end of the period, Telus “live” tv is 1 minute and 5 seconds behind the score app. Ridiculous.
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a month ago
Yup! Today I was on the phone with my friend who uses Roger’s and we were watching the same Toronto Ottawa game and he had to wait 1 minute to avoid spoiling it for me. We timed the delay today and averaged 45s-1:05
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a month ago
Yes. I also have this issue. Tech support was no help at all.
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a month ago
Starlink calls the delay latency. The time it takes to shoot the signal to the satellite, from satellite to satellite, then down to a receiver that sends it to your TV via copper or fiber.
Telus cannot fix that. The only way I can envision a fix is to delay where the signal is only copper or fiber to match the uplink delay.
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a month ago
Nah. People with the older style Telus wifi cable boxes are getting the Sports broadcasts 45 seconds to 1 minute before folks like me with the new boxes.
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a month ago
Are you saying TELUS is leasing starlink feeds? I was able to stream nhl games with zero latency on Amazon prime.
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a month ago
Agreed. My nba games using the nba app on AppleTV work perfectly with no delay. It’s the Telus tv app or the Telus feed, not the internet connection itself. Interestingly enough if you look at the progress bar during live broadcasts, the current time is always 30-90s behind actual live time. That was the dead giveaway I wasn’t imagining things haha.
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a month ago
When i watch sports the broadcast is thirty seconds to one minute behind the event. For instance, my buddy has Shaw and we were on the phone. He was seeing the hockey game almost a full minute before me! I have ensured that the broadcast is set to live.
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a month ago
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a month ago
It's not just live sports that has a delay. I have both Rogers Xfinity and TELUS Optik service (temporarily) and even the Weather Channel is 15 seconds behind on TELUS.
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a month ago
Absolutely - all live TV is delayed (sports, news, other) - it's just that sports are the most impactful being delayed due to all the spoiler alerts from friends, sports app notifications, etc...
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4 weeks ago
The old Telus 4K boxes were so much better than these Android TV boxes they're giving out. No delays, fast interface, picture quality was good. The Android boxes are such a step backwards.
