Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Dear Telus Support Team, I am reaching out to express my concern frustration regarding the persistent issues with my SmartRing service, which remain unresolved despite several follow-ups. This phone number serves as a crucial support line for Columbi...
If I cancel my internet with Telus can I keep my email address even if I have to pay a fee?
Hello, I still have not received my waybill information for a product return and it has been two weeks since I canceled my service. The phone representatives have not been able to help me. I do not want to get charged for this. Worst experience with ...
I need to return a wifi booster that was sent to me again. The rep I spoke to on the phone said I can print the return label on Purolator website but I cannot find it. I already had to call multiple times relating to moving my internet service to a n...
I am ultimately trying to add a Nighthawk WiFi 6 wireless router to replace the Boost Hub.I would first like to say hello to all as from what I have read so far, there are quite a few very knowlegeable people here.. I am very new to telus but do have...
We upgraded to Fibre optic a while ago and ever since the connect app isn't functioning properly. Devices aren't showing up so I am unable to pause wifi or set schedules. This is a huge feature in our household with young kids. I need to be able to c...
We recently switched to Telus and I'm trying to figure out how to connect a few of the Ethernet points to get full speed, i.e. 1.5GB vs. the max we're hitting now of 940MB. I'm trying to see if I'm missing something in my configuration or network set...
I am trying to cancel because the house I am moving to does not have the same internet condition, but they keep asking me to pay a penalty. I cannot change to optical LAN, and it is slower than the speed of a cell phone. If I cannot change to the sam...
Noticed today (June 5) that the colours on Sportsnet 4k are over saturated. The colours on both the hd channel and the 4k channel are different.
I just want to congrats Telus to assign maintenance to a company with terrible managed company called "AFL". Look at FDH left opened in view royal area.Hundreds of customer may be in trouble if someone mess around FDH cords. It has been same for past...
