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Handmaid's Tale S1E6 on Crave

RIch97
Organizer

Anyone else not able to watch this program On Demand? I get an error message "Unable to play video. Please try again later."

26 REPLIES 26

Rocky3
All-Star

Tonight I was unable to start Disney. Went to settings/apps/Disney/clear cache.

Disney now works, maybe try that with Crave

RIch97
Organizer

Didn't work

TELUS_Support
Official Support Team
Official Support Team

Are you receiving this error message with any On Demand program or just specific ones?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

S6E2 works fine.

Issue was replicated on another STB on another account.

 

I need to correct the subject line because I meant S6E1.

TELUS_Support
Official Support Team
Official Support Team

We can flag it to our Optik team for investigation, thanks for flagging.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

When can we expect a resolution to this issue? That's the most important info that you can provide.

It took two weeks to fix this.

TELUS_Support
Official Support Team
Official Support Team

And we appreciate your patience throughout!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

When can we expect a resolution to this issue? 

TELUS_Support
Official Support Team
Official Support Team

We've been notified by our Optik team that they're working on getting this specific episode issue fixed with a high priority. While we can't provide a definitive timeframe for it, they're working as we speak and will have it back up asap!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS_Support
Official Support Team
Official Support Team

Hello again!

 

Our team is inquiring as to which version of the episode you're having issues with:

 

1. On Crave (would require a Crave subscription) - TV On Demand --> Movies & Series --> CraveTV On Demand --> Dramas

 

2. On CTV Drama - TV On Demand --> Entertainment --> CTV Drama --> Series

 

3. On TVOD ($3.50 to watch) - TV On Demand --> Buy Episodes


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

#1

TELUS_Support
Official Support Team
Official Support Team

Thank you. We have forwarded this to our dev team and they are looking into this.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I’m having the same issue with S6 Ep1 of Handmaid’s Tale (I’m a TELUS Crave subscriber). Other episodes work. Not this one. Please advise.

I have performed a full system restart. No luck. Unplugged the machine for 10 minutes. Still no luck. Same error message: “Unable to play video. Please try again later.”

I am having the same issue trying to access The Last of Us, Season, Episode 1 via On Demand. I have reset my stbs and my pvr and still getting the same error

We've flagged this to our Optik team to investigate asap!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Hello again. Our Optik team looked in to this and say it should be good to go no. Can you confirm?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

.

JulieSimpson
Neighbour

I am having the same issue trying to access The Last of Us, Season, Episode 1 via On Demand. I have reset my stbs and my pvr and still getting the same error. 

111DJK
Organizer

This is the first time this has happened to me as well. Crave subscriber; Handmaid‘s Tale season 6, episode 4 won’t play, says to retry, but won’t correct itself. Other episodes seem to play. I’ve waited a few days already thinking it might resolve itself, no luck. 
TV On Demand --> Movies & Series --> CraveTV On Demand --> Dramas

Also, during the last 10 days or so I’ve been having issues with Wi-Fi again - with a weak signal. I’ve had to reset many times…very frustrating this HAS  happened way too frequently over the past few years. Given what customers are being charged, the service provided should be exceptional, it’s not. 

TELUS_Support
Official Support Team
Official Support Team

Our Optik team is working on a fix for the streaming issues and should have it resolved asap!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Still not able to access my streaming properly. Thanks for the quick reply, but can you please provide some kind of a timeline? Customers are paying for a service that’s not being adequately provided. I’m wondering if the streaming issue is a big problem, or if Telus isn’t providing proper services for basic customer support. I realize the person responding here is frontline (and not in charge of policy).

TELUS_Support
Official Support Team
Official Support Team

Our team is working on this streaming issue with the highest priority. Are there still any specific episodes you're unable to watch?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.