Optik Recording Issue

[Nothappybitch]

Why can't I record programs off channel 557 muchmusic anymore? I've been doing it for over a decade and it just stopped this week, Says it's not allowed anymore.

[A-B]

Hello. Sorry for the late reply, just following up here...are you still unable to record this channel?

[MT_BC]

I am having the same problem! On the old CIS430 boxes I was able to record but since getting the new UIW8001 I cannot record anything from this channel!

[TELUS_Support]

Are you receiving a specific error message when attempting to record?

[MT_BC]

The message is: "This program cannot be recorded"

And it seems to be on any program on channel 557 (MuchHD).

I used to be able to record when I was using old CIS430 pvr!

[TELUS_Support]

There shouldn't be anything tied to that specific equipment change. We'll send you a private message to discuss further.