Removal of aerial cables

[adamsnider]

I'm not a Telus home customer (but am a mobility customer) and do not intent do be. I have old Telus aerial lines running from the pole in the alley to my home and I'd like to know which department to talk to about having the lines taken down (or moved if they can't be removed). I do not intend to get a landline and the lines are obstructing the full use of my back deck so I'd simply like them removed.

This is an unusual request and so the automated phone tree was understandably no help.

Who do I need to contact about having these lines removed?

[TELUS_Support]

Hi @adamsnider - You are able to remove the drop from the residence and coil it on the pole. That's the easy way to do it.

To fully answer your question, customer service can help if the aerial drop is complicated or damaged. Our billing team should be able to assist if you are within our phone tree.