For the life of me, My Telus Optik 4K boxes would not play my TV unless they were hardwired. I couldn't hardwire all of them due to location. All the online advice to reboot the optik tv boxes did nothing to fix the problem. The Boxes clearly show the wireless signal strength is very low, 1 to 2 bars max.
I had a shaw tech recently come to my air bnb and he told me how to reset the wireless connection for my Telus Optik boxes.
Step 1:
- go to diagnostic tools screen on the telus optik tv box - enter 01209 - enter the diagnostics menu
Step 2:
- Go to wifi and delete wifi connection
Step 3:
- Unplug the box, turn it back on. Make sure its not hardwire plugged in and it will prompt you to set up your wifi connection
Step 4:
- Press wps button on the closest Telus booster (router if you have no Telus Boosts), then press okay on remote
Done.
Your wireless connection will show as being full bars and your Telus TV that you pay for will work flawlessly again. I can't believe for 1 year Telus couldn't tell me to do this over the phone. Contacting Telus was of no help, they told me to reboot my internet, reboot all my boxes and nothing changed My tv was choppy if it even worked. They offered to send a Tech to my house but I have to pay for the Tech. Its quite funny when you pay almost $2400 a year for Telus services, they want you to pay to fix services just for you to have the right to keep paying them $2400 a year. smh.
Does anyone else know any other Diagnostic screen settings I should tinker with?
