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TELUS TV+ Errors

julianmbuck
Neighbour

I cannot log into TELUS TV+ either on the app or through a web browser. I use the same login credentials as for MyTELUS, but I receive the following error messages:

 

Web (Chrome browser): Error - "Account associated with access token is unkown or or not found."

App (Android): Login failed - "Sorry, an error has occurred. Please try again later." ERR_AGL_ACN_3545

 

Both errors have persisted for days, ever since my account was activated. I have not been able to use TV at all (my OptikTV box is still in the mail).

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi @julianmbuck - we can take a look into this situation. We'll send you a private message to assist


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