Telus digital box problem with guide

[Disgruntled52]

I am having trouble with both my digital boxes (one replaced recently to see if problem persists-it does). When toggling between time slots on TV guide or returning to TV guide the guide is slow to respond with content. I have connected directly to the router with cat 6 and still the problem persists. I have contacted Telus on numerous occasions to get help to rectify this problem but to no avail. I have gone through the recommended reboot procedures etc.. I believe the problem is with the Telus Digital 21-T android boxes. We did not have this problem before switching to the android boxes. No problem when I use the laptop or phone to access the guide through the Telus tv app. Suggestions

[TELUS_Support]

Hey there! Let's take a closer look at this together. We'll send you a PM shortly to gather more details and help solve this issue for you.

[TELUS_Support]

Hi there! Let's try these steps to get your TV guide working smoothly:

1. Update Your System • Open Settings • Select About • Check for updates
2. Clear App Cache • Open Settings • Select Apps • Find TV guide app • Clear cache and data
3. Check Network Connection • Confirm both boxes show strong connection • Test both WIFI and ethernet connections
4. Power Cycle Your Boxes • Unplug both digital boxes from power • Wait 2 minutes • Plug them back in and let them fully restart