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jera
Neighbour
Can you please modify the automation rule for arming the system when the door is locked to specifically exclude manual locking and only apply to the dead bolt being locked using the buttons (from the outside). Right now if you set the rule to arm system (arm away) when door is locked, it is arming away when I lock the door using the automatic dead bolt from the outside (good), but also arming away when we are inside the house and manually turning the dead bolt (like when you come inside the house and manually lock the door behind you). Also, if you forget to lock the dead bolt and do it from the app, it ALSO arms away with us trapped inside the house. I was with Vivint before switching to Telus and this nuance of this feature/rule was present with their custom actions. I.e. you can set a rule to arm away when the deadbolt is locked FROM THE OUTSIDE (only- no other locking scenarios/cases).
4 Comments
A-B
Community Manager
Community Manager
 
logan77
Neighbour

Has this ever been resolved? I am having the exact same issue. I had a telus technician look at it and had no idea what to do about it. 

TELUS_Support
Official Support Team
Official Support Team

Hello logan77, we'll keep you posted once we find out more about this situation, thanks for your patience. 

jera
Neighbour

Hi logan77,

No it has not been that I am aware of. I phone Telus every couple months to bring it up again. It’s a automation programming issue. Vivint had it available as part of their software. Alarm.com in the US does as well- Telus is using the Alarm.com base for it’s equipment/programming, but said that feature hasn’t been activated with Telus, but can’t seem to tell me why or when they could get it programmed/activated. Hoping you can find out more TELUS_Support! Thanks for bringing it up again 🙂