TELUS Neighbourhood

Please add the feature to automatically prompt to extend the recording time for live sports. Shaw already does this. ... View more

Can we get the feature to arm/disarm the system on a schedule. Used to have this with Vivint and it does not look like you can do this on TELUS security ... View more

There needs to be a way to remove the Weather Network App from the 4k PVRs.  The app is intrusive and ruins the entire Optik tv experience.     ... View more

Just enabled Call Control and particularly like its call log feature.  I would like to access it periodically but have to log in again each time.  Would it be possible to add an option to stay logged in or at least extend the automatic logoff time interval?  Thanks. ... View more

Before Crave TV took over the movie channels, there was an option to see all recently added movies. This is a feature that is truly missed. I almost never watch crave anymore because I don't want to spend 30 minutes scrolling and trying to find one movie that was recently added. ... View more

When I was with Shaw I used a feature that they have that I miss quite a bit. They display a progress bar when I’m skipping ahead or fast forwarding through a show. It let me know where I was in the program and I could make decisions based on that (we can eat when it’s over in 13 minutes, or no, you need to go to bed now since the show is only half over). Thanks for your consideration! ... View more

Add Hardware Security Keys for account security? Some social media & email providers, cloud providers, etc, have accepted security keys for some time now ... View more

NHK World (channel 2924) should be group with the other international news channels at the 800s. It’s an English language news channel from NHK. ... View more

The sort feature for Scheduled Recordings is messed up chronologically when viewed on a PC.  Under all scheduled it doesn't even give a date or time. It only says "Series recording". I'm assuming this is probably a work in progress, but in the future, maybe work out all the bugs before release.  Note - this is not an issue on the Android app nor on the TV STB/PVR. ... View more

TV Polonia was removed from TELUS TV programming a few years ago, but as the legal dispute with the North American re-seller has been resolved, can TELUS get this and/or other Polish language television in its Optik TV offerings.  Currently, there is only 1 channel, # 2953 TVP Info.   Thank you. #Polish ... View more

Hi there - can you please look at implementing an alternative payment method such as Bitcoin? ... View more

Please add surround sounds. All major apps within the Apple TV ecosystem have it.   Thanks ... View more

The audio quality of recorded voicemail greetings, when using Telus/iPhone visual voicemail, is disconcertingly poor, and much worse than that of other networks. It's so bad that, when I first switched to Telus's voicemail, I thought something want working right.   This is a network feature, and improving it should be easy. ... View more

Shaw allows this and I think Telus used to, but I'd like the ability to set a recording early (15, 30, 45, 1 hour). Reason being if I'm watching an overseas sporting event, the broadcast times in the guide aren't always accurate. This has become evident with Formula 1. Sometimes the races or practices and qualifiers start earlier than scheduled, but my recording starts midway though (this happened today with practice for the Dutch GP). I try and set shows to record before, but the show before isn't always consistent.    I'd also like the ability to set a show to record on multiple channels. Again, using Formula 1 as an example, TSN has moved some of the events from TSN5 to TSN2, so my season recordings make no difference. With sporting events that aren't NBA/MLB/NHL/NFL/CFL there is no predictability to where they show up, so season recordings don't make a huge difference if the channel isn't consistent. ... View more

These suggestions will improve the customer experience with the *611 IVR. IVR should state what business hours are in case the caller goes to a queue that isn't open IVR should state "high call volumes at this time" kind of message only when there are actually high call volumes IVR should have an option for a callback without losing position in queue in case a waiting caller gets disconnected. Background: Recently I called *611 needing support. I was immediately greeted with "high call volumes, long wait times" kind of message. I waited and after 10 minutes my call was disconnected. Frustrating, to be sure. A disconnect happened again an hour later too. Undeterred I tried later in the evening at 1845h local time. I went through the IVR choices and prompts only to hear "we are now closed please call back during regular business hours" and the line disconnected. At 0645h I tried again ... still closed. At 0705h again, and now I once again hear "high call volumes" message and am then handled by an agent.   The whole experience left a sour taste due to: There is no indication what the hours of service actually are for a given queue The whole "high call volume" message seems to be false if it is in place but there is a near zero wait time Getting disconnected happens but this is excessive (2 out of 2 tries) ... View more

Alarm.com is compatible with many many z wave devices but Telus blocks their use. In my case I installed a go controller z wave garage door controller. It shows up fine on the 2gig alarm panel as being installed but I have no access to it on alarm.com because telus doesn't allow it.   Allow us to use devices we install that aren't marketed and sold by you. ... View more

There are many many features that Telus hasn't enabled that seem like no brainers. Many other alarm.com companies allow them.   Most notably on the automation page   There is no reason not to allow us to have more control over our own security system. ... View more

I love the call control feature and it is one of the reasons I love being with Telus Mobility. I sometimes need to deactivate the feature because I am expecting a call but don't know the number they will call me from (like a doctor or signing up for a service when an automated call back is generated).  It would be a great feature if we could temporarily disable call control for a specific amount of time (eg. Disable for next 24 hrs). After which, the feature is automatically turned back on. Even better is we could specify a time/date range (eg. Disable from DD/MM/YYYY hh:mm to DD/MM/YYYY hh:mm   Hopefully you can take this suggestion to your development team for consideration for a future refresh. ... View more

THRE SHOULD BE A BUTON TO UNSUBSCRIBE FROM OUTAGE UPDATE. OR UPDATE ABOUT THE OUTAGE SHOULD ONLY B SENT ONCE THEN THE 2N UPDATE SHOULD BE ABOUT ITS ALRADY BEEN FIX. ... View more