TELUS Neighbourhood

It would be great if you could automatically add recording time to all sports recordings. When I was on Shaw years ago it would always ask, when recording sports events, if you wanted to add recording time.   I record hockey games all the time. If the game goes into overtime, or even runs slightly long, the scheduled time isn't enough and the end of the game doesn't record. It would be nice to be able to set it to auto-add 30 or even 60 mins to every recording in the "Sports" category?   I realize I can do it mannualy but it's time consuming and easy to forget in a rush. Plus, that's not the point.  ... View more

sometimes, I want to turn mute or down the volume of just the Optik on the Go window, not my whole PC. Can you add a volume slider (similar to Shaw's Free Range PC)? ... View more

I'm really disappointed that you discontinued My Zen TV.  My children and I watched it regularly weather it was for inspirational stories, self care, cooking, etc.  You have taken away something that has added great value into our lives. ... View more

Hi, I would like to ability to customize the scene so I can state which sensors are turned on. I know you can do locks, lights etc. But I want the ability to actually customize which motion, door sensor etc can be turned on.   Currently I can't even tell which sensor is turned on in the build in ones ... View more

I am suggesting that TELUS please carry OnePlus phones - They are greatly devices & I know they would sell well ... View more

In a work from anywhere kind of world The fact TELUS does not allow WI-FI calling outside Canada is truly bizarre. I have read hundreds of comments on Twitter, Reddit, and on this Forum dating back to 2017 and yet no action from TELUS. If you are ever outside Canada in a concrete building that has great Wi-Fi but poor cell signal. (Much of the Caribbean and other areas of the world). This function will simply never work with TELUS. I ended up having to switch my primary work line away from TELUS in order to address this scenario after 6 years of *hoping*.    Every North American carrier Rogers, Sprint, Verizon etc. all allow this functionality. TELUS loves to compare itself as only "Second to South Korea" - Well in SK They give all their users a dedicated app that allows texting and calling from anywhere in the world!  it is simply inexcusable in our current world. ... View more

Will the price of netflix go up with the Optik TV Plans, from 4$? ... View more

Would love to see FYI USA, be added to optik TV line up, since we lost Canada's FYI thanks to Corus discontinuing it I miss seeing all those shows you cant see on the other channels...  Hope you guys agree with me!!! ... View more

I think it would be an cool addition to the Optik TV to be able to watch what record on the go!!, I would love to be able to watch it on road like you can on shaw blue curve, If im camping or staying the night it would be cool to watch we recorded off the PVR ... View more

A new feature to arm and disarm on a schedule. I.e, every day at 11 pm, set security to arm stay. Then everyday at 6:30 am, set security to disarm.   This is a basic feature with most home security companies. I would not have signed up with Telus if I had known this feature is not supported. ... View more

The way it is set up currently, the current show while scrolling the guide is playing in the background but it is faded and very difficult to see as it is obscured by written information. It would be nice if there was a small box running with the current TV show, something like picture in picture. ... View more

Currently the best free dynamic dns service with no configuration required. Please and thanks. ... View more

When browsing on demand on a PikTV box, as well as when viewing on demand for Pik and Optik on the website as well as the mobile apps, there is a section on each under on demand where it has a list of the channels with on demand content and sorts all of the available shows under each channel. For some reason that option does not seem to exist when I view on demand content on my Optik box itself. Is there a way to add that section to the set top box on demand? On the Optik box (Cisco), if I go to the TV On Demand section, there isn't a list of channels there. There is a Major Networks section with 5 major channels to choose from but it's not even remotely close to the experience in the app, online or on Pik. I've never used one of the newer set top boxes so I have no idea if they have it or not. ... View more

Now that this idea has been implemented (Thank you!) https://forum.telus.com/t5/Ideas/Have-a-way-to-set-alternate-accounts-to-watch-Optik-TV-online/idi-p/112254/highlight/true   The next logical step is for customers to be able to manage it themselves in My TELUS ... View more

Spoke to a customer service rep over the phone today regarding lost all my rewards points. A female rep wasn't friendly & not trying to help. She said the rewards up to end of 2023 were all gone if you didn't use it by then. The new points started in Jan 2024 & I should have gotten them. I asked her how come I didn't receive any email or letter to inform me about that. She said it was mentioned in the monthly bill/invoice. I told her I've auto payment on a/c which is same for every month so there no need for me to look at them. They should have sent out an email or sent out a letter to inform their clients. I asked her how come it say zero reward on my a/c? After she checked, she said "oh, the new rewards are only for clients who has more than one product with Telus. Since you only have one product, you earn nothing". I told her that's unfair and would like to voice my concerns. I asked her how I can do that & where would I find it since I'm already logged in my a/c on their website. She said you can't do it from your a/c & must be done at the bottom right on Telus.com. I told her I'm there & where at the bottom right? Then she made me waited for at least 2 minutes until I asked if she's looking at Telus.com. She said still looking, once found she'll email me the link. Waited another minute or so, I told her do I need to continue wait on the line while she's looking for the link to email me. She then said "I THINK THIS IS A GOOD IDEA!". I said ok she just hung up on me without saying anything more. This is what I received by email. It's not what I was looking for:   Follow-Up on TELUS Request! Hi XXX, https://forum.telus.com/t5/Ideas/idb-p/Ideas_TEST       I hope Telus gets to read this. I'm not the only one who received poor service from Telus, my friends & co-workers have the same experience too. If Telus not improving some of their customer service rep, I'm sure they'll lose a lot of customers! ... View more

Shaw has a big button remote for seniors that is very helpful for my parents.  I actually prefer it too.  Telus should offer something similar - Picture of said Big Button Remote here  Solved: XRA Big Button Voice Remote - Rogers Community ... View more

The large green status bar at the bottom of the screen hides important text information on the tv when pause is pressed or FF/RW. During the news hour for example, names of people being interviewed or locations of events is hidden from view because the large green status bar covers it. Closed captions for movies are located at the bottom of the screen and are also covered by the large green status bar.  If you press play, it takes 6 seconds for the status bar to disappear and then it’s often too late to read the information, resulting in a need to rewind again, only to have this occur again. If the location of the status bar was located at the top of the screen, it would not hide most network text. Better yet, if the user had the choice to move the status bar, that would be very convenient. Please consider this. ... View more

It should be simple for Telus to mark a customer's file when they receive requested equipment returns so that an "Important Reminder: Please return your TELUS equipment" email is not auto-generated weeks after Telus received the equipment. Including "If you have already returned your equipment, we sincerely appreciate your cooperation! Please disregard this message." is not acceptable. Customers then wonder did someone at Telus steal the equipment I sent back? Am I going to get charged and have to waste hours of everybody's time proving the equipment was returned? ... View more