Telus Fiber With Ubiquity Dream Router

[P_R]

I recently purchased a Ubiquity Dream Router and am unable to connect the device to the fiber modem. When I do it notes no internet. I spoke to Telus and they were escalating it and then unfortunately our call was disconnected.  I have a Tplink Deco M9 with similar hardware and it connects to the modem with no issues. Has anyone had these issues and able to provide insight into why I can't get internet on the UDR? 

[A-B]

Hello. Have you been able to get in touch with our Tech Support team to have this looked into yet?

[bskitmor]

I have a Dream Router on order -- has this problem been resolved?

[A-B]

Not that I'm aware of. Your best bet may be to reach out directly to our Tech Support team for further assistance.

[bskitmor]

I have tried once -- likely need to go back again.  Oddly, I am currently trying to bridge the Ubiquiti Router to the Actiontec 3200M using Port 1 with bridging enabled.  The Ubiquiti router shows IP address 198.168.1.1 assigned to it -- but that IP is not pingable either on the Actiontec or using the Windows command line (plus trying to get there from a browser just times out).  And I thought bridging would be simple -- maybe I need to restart the Actiontec.

[BloodyOFL]

I had a similar issue when my UDR was first connected to the Telus modem. It turns out the default network of 192.168.1.1/24 conflicted with the Telus network in the same range. Logging into the UDR and going to Settings / Networks / Default, and changing it to 192.168.2.1/24 and then going back to the Settings page and selecting Save resolved the issue. Within a minute the console no longer displayed No Internet, and my devices reconnected and everything was resolved. Made sure to connect my network to the 10G port on the Telus modem, and started seeing significantly faster speeds than with my old provider.