Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Long Waits for Customer Service Reps

Back in the BC Tel days in Vancouver BC we got great customer service, when you dial 0, or 611 or any of their office numbers there would be a rep that answers right away. Since BC Tel now became Telus and Telus is now global, customer service is alm...

cholton3 by Neighbour
  • 5248 Views
  • 3 replies
  • 1 kudos

Resolved! Can’t connect to telus support?

Basically my telus internet and Optik TV stopped working, and need tech support.But every time I call telus on the following numbers:310-69881888-811-2323310-2255310-8324It directs me to “Koodo Mobile Assist”, which tells me that it will send me a te...

RonW by Neighbour
  • 6968 Views
  • 3 replies
  • 0 kudos

Telus Home Assistant

Searched for the Telus Home Assistant under Skills and Games in the Alexa app. 10,161 results but no Telus Home Assistant. Any suggestions?

DonS01 by Neighbour
  • 3116 Views
  • 3 replies
  • 0 kudos

telus home assistant

Is there a charge to use telus home assistant. When trying to set up home assistant I think I have been directed to a website which institutes a charge after a 30 day free trial.

Elsa1 by Neighbour
  • 2562 Views
  • 2 replies
  • 0 kudos

Weak signal

I live rural. Tells promised 3 years ago that they would upgrade one of their sites to make rural customers have a STRONG signal. I have their smart hub. Promises promises and now they claim 5G strength. I hope the rural areas get stronger signals es...

Opo by Neighbour
  • 1622 Views
  • 1 replies
  • 0 kudos

Fiber internet hub

I turned on my bridge mode to keep my network settings, it worked well in the past 3 weeks, in the past couple days my router keep losing internet connection and I have to turn off/on the router to restore service, does anyone have the same issue?

Amrayess by Neighbour
  • 1690 Views
  • 1 replies
  • 0 kudos

Voicemail

What is the number I dial on my home phone to reach my voicemail?

Teelee by Neighbour
  • 2524 Views
  • 1 replies
  • 0 kudos

E-mail migration to Windows Live Mail 2012

After many hours of slogging, I was able to set up my email on my laptop, tablet and phone. However, now I am trying to set up email on my husband's laptop. He uses my email account and has his own alias. I do all the steps as outlined in the migrati...

BevGray by Neighbour
  • 6284 Views
  • 8 replies
  • 0 kudos
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