Internet & Home Phone
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Resolved! Boost wi-fi and moca

Hey guys, I've had PureFibre Gigabit for a few months now. Ethernet speeds are blazing but haven't been happy with the wi-fi coverage. So, I have the Boost Starter 2-pack arriving soon and have some questions about installation and function. Since i ...

alf3124 by Organizer
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Spec for fibre cabling? Would like to relocate ONT

Hello, I had Telus fibre installed in my house in Nov2019.Overall I am very happy with the install and service. However, the ONT is currently in my garage and I would like to relocate it to my mechanical room where the rest of my network equipment is...

Resolved! T3200M can I set up a VPN

If I cannot as I have looked thru the admin console, is there a router upgrade from Telus that will let me configure a vpn? Tx

WillieB by Neighbour
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  • 1 replies
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re Email move to Gmail aliases

I have received notice that my Email is being moved . I have 3 mailboxes ( accounts) with 4-5 aliases in each account . only a couple of the aliases for each account are recognized by gmail and receive a redirect prompt when entered in telus webmail ...

johnm1 by Neighbour
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High Loaded Latency

I have fibre internet but I'm seeing quite high loaded latency compared to when I was using Shaw internet. Did a bit of digging only about loaded latency and it sounds like it's possibly an issue with the Telus modem not dealing with house traffic we...

Gandrel by Neighbour
  • 1687 Views
  • 0 replies
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Resolved! Network for wi-fi boosters

When I add a wi-fi booster (starter) pack to my network, should I be using a different network ssid than my current one? That's not how I expected it to work, but the documentation implies that you set it up with a new network name. Thanks,Arthur

VOIP audio occassionally bad

We recently converted to Telus from Shaw. On Shaw, we had a measily 25 down / 5 up and rarely had audio issues even when 2 or 3 of us were calling in to web, skype, teams, or zoom calls. But now on Telus 150, I'd say at least half of my MS Teams call...

MorenMore by Friendly Neighbour
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  • 0 replies
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Resolved! Logging into 5g on Modem

Hi all, I repeatedly am having issues connecting with the 5G wifi network offered on my t3200 modem. When connecting to the 5G variant I receive a message back stating that my password is invalid. I often have to re-enter the same password several ti...

Tristan by Neighbour
  • 3679 Views
  • 2 replies
  • 1 kudos

Resolved! Paying bill through my bank

Hi there,I am trying to choose Telus as a payee for my Internet and home bill but don’t know which option to choose under the different Telus listings given by VanCity.Does anyone know what it would be called?Thank you

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