After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have only been a member of this forum for a short while but it seems to me, from reading many other posts, that the forum doesn't really solve many issues as there does not seem to be any input from a Telus rep that actually results in a positive o...
I have been on hold for over 4 hours to talk to a supervisor. We renew our contract for $65 and now they are billing us $135 CS agent can't honour original deal.
I’m trying to create a new password for my wifi, but the admin page for the wifi booster is not accepting the original default password printed on the device. I used a pin to reset it, but it still says incorrect password. Everything is working, I ju...
My home landline is finally working after 3 months of messaging Telus and finally getting a technician out. But now with call control or even without, there is no longer any call display on my Telus home phone lite. Calls just show as "private caller...
First, it is NOT the phone that is the issue. When you try to call the landline you get a message "this customer is not taking calls right now" or " the number you have dialed is not in service". My parents just moved to a retirement home, they wante...
Called 3 times, wait almost an hour each time. When finally got through, agent acknowledged billing issue due to "back end office system enhancement", assured me she would follow up. Sent a couple of follow up request emails, issued not resolved, and...
I have two boosters and have tried for MONTHS and MONTHS to re-attach them and no success. I have the disc shape boosters. It only came with one ethernet cable. The problem is my app doesnt respond after i connect the 1st booster, and locate the boos...
We have moved into a rental that is supposed to have internet access. Is there anything missing from the picture because the password won’t work
Looking for help with my Wifi. I called tech support and the individual was unable to help me. I have a NVIDIA GEFORCE NOW account that is unable to be accessed on my home WIFI. I am able to use it when I'm gone for work and use other public or priva...
I just moved, I registered everything with Telus. They said that it was plugged in play now going on six days talking to five different tech-support people wasting multiple hours of time trying to get this red light issue resolved on my modem. I have...
