Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Certain sites/apps not connecting

I recently had a tech upgrade our home from T3200M and wifi boosters to NH20A with wifi 6 boosters. Browsing seems generally ok although a couple of drops however the main issue is around apps and sites that require a login. These show as an error me...

Sent to collections after service

I have been a Telus customer for over 10 years. I was upgraded to a new Telus hub system, saying the old ones were being phased out. After having the new one set up for some time, I realized my phone and computer were still connected to the old hub d...

KNichol by Neighbour
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Wifi disconnection

My wifi disconnects everyday at various times. It seems to happen about 1~5 times a day. This has been going on for a few months now.

kis7517 by Neighbour
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Resolved! Network - some features unavailable

Hey folks, curious if there's an issue with Telus or just my equipment. I was having issues this weekend with my network cutting out and it got to the point that I had to restart my modem by unplugging (Connect app restart wouldn't work). After doing...

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Fibre install question - house

I know there are a boatload of posts on this, but I still can't quite figure it out. We did renos on a couple of years back and I asked them to install new cable runs from the utility closet in the middle of the house to the box outside the house (de...

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410443-ts booster doesn't register devices

My post was archived in less than a week.Anyways, the suggestion was to called Tech Support. They tried to help but couldn't really figure out the issue. They gave me some ideas though and I managed to resolve after. As mentioned, the web admin of th...

jmalm by Neighbour
  • 602 Views
  • 0 replies
  • 1 kudos

Telus Fiber and third party router

Hey everyone, I have been struggling with this. I have the Telus fiber that comes into a nokia ont xs-250x-a modem. From there it goes into a Telus Network access hub. Then to my third part tp-link wireless router. The speed is fine for 10 minutes th...

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