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download attachment from multimedia message?

HPWhite
Neighbour

Hi - I have a Samsung J3 (2018). Whenever anyone sends me a text with a picture, I get notified that I have a text with the download arrow. When I press the download arrow I get the message "Failed to download attachment from multimedia message. Try again later."

Then on a daily bases I get randomly flashing on my screen (often at irritating times) stating the same ("Failed to download attachment ..."). This goes on for months.  
So why can't I download the file? Why does the phone keep telling me it can't? What is going on?

Thanks. HPWhite

6 REPLIES 6

FuzzyLogic
Community Power User
Community Power User

Is it possible your phone plan only supports SMS and not MMS? This may also be helpful:

 

Steps to fix picture & video message issues | TELUS Support

 

There is some discussion of this in the Public Mobile forum that implies it may no longer be supported due to it's age:

 

MMS not working on galaxy j3 prime - Community


Just a long time customer hoping to help.

jackrabbit000
Leader

To download the MMS picture you need to have your phoneโ€™s Data turned on.  

HPWhite
Neighbour

I've never had Data on this phone (never needed it before). I had hoped MMS would work with WiFi connections. But I guess my phone is too old. Thanks all

Even though you donโ€™t have data, if you turn on Data on your phone, it will let you download the MMS picture.   Click on the download arrow on the message. 

Doesn't that mean I would get charged for Data? I have a no Data plan with Telus. 

HPWhite
Neighbour

So the next trick will be to stop the daily messages I get randomly flashing on my screen (often at irritating times) stating the same ("Failed to download attachment ..."). I'm assuming this is my old phone not doing MMS, and I can't seem to get my phone to stop telling it won't work. Suggestions?

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