Here is a possible confirmation of an issue tech support. If my cell phone that is provided by Telus can not maintain a clear connection while on the phone with you to solve connectivity issues with my 5G Home Internet service, maybe that should be noted that there IS actually an issue.
I was told repeatedly that my speed complaints couldn’t be taken seriously unless Telus "physically saw" the issue, even though I used Telus’ own speed test app. When I asked why the app doesn’t maintain a log to verify historical results? No answer. When I explained that without a log, all support is relying on is my word, which they refuse to accept? Silence.
To imply I’m lying—while refusing to provide tools to validate performance—is not only insulting, it undermines Telus’ credibility. Stonewalling customers with scripted denials doesn’t hold up when challenged with reason, evidence, and basic logic.
