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Changed number weeks ago. Number same in phone.

Vulture051
Friendly Neighbour

I changed my number weeks ago. I can make and receive calls but the number has not changed in the settings and I cannot access my voicemail.

5 REPLIES 5

NFtoBC
Community Power User
Community Power User

Have you restarted the phone, or removed and reinserted the SIM?

Does your account show the new phone number?

 

NFtoBC
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TELUS_Support
Official Support Team
Official Support Team

Hi! Yes, I would suggest above methods! Please let us know if that works.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Doesn't.

Gotcha. We'll send you a private message to discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Vulture051
Friendly Neighbour

I have tried both, yes my account shows the new number.