Europe 30 day Easy Roam Travel pass

[YvesM]

I am planning to go to Europe in multiple countries (Spain, Greece, Turkey, Italy), for 3 weeks.  If I buy a Europe 30 days Easy Roam pass, will it be good for all the counties, or do I need a new pass each time I change country?

I don't want to come back home with extra charge because I activate it in Spain and after 3 days, went in Greece and start to charge me more as its only good in the country that I activate it.

[TELUS_Support]

As long as you remain within the countries listed in the pass, you'll only need the one pass; no additional passes needed for new countries.

[YvesM]

If I spend 3 days in Spain, leave the listed European countries listed for a couple days and show up in Greece for a day, than out of the listed countries (in Turkey) and now get in Italy, is my pass deactivate when I leave the listed country and reactivate itself when I get back in one of the listed countries on its own?  

Do I get a notification from Telus each time? 

Does my 30 days go on pause each time I am out of the listed countries and start again when I return in a listed country, so I don’t lose the days I can’t use it, being out of one of the listed countries?

Is travelling in different time zone affect the pass?

[TELUS_Support · Accepted solution]

There'd be no need to reactivate the pass. The 30 day passes provide 30 consecutive days (customer have 45 days from activation to start using the pass), so you could leave to a different non-eligible country, and then come back a few days later without needing to take further action.

You should receive a notification for each country.

There is no pause. Once you first activate the pass, the 30 day countdown starts. It does not stop, even if you leave to a non-eligible country for a few days, etc.

Coverage is billed at 24 hours from activation.

[YvesM]

If I spend 3 days in Spain, leave the listed European countries listed for a couple days and show up in Greece for a day, than out of the listed countries (in Turkey) and now get in Italy, is my pass deactivate when I leave the listed country and reactivate itself when I get back in one of the listed countries on its own?
Do I get a notification from Telus each time?
Does my 30 days go on pause each time I am out of the listed countries and start again when I return in a listed country, so I don’t lose the days I can’t use it, being out of one of the listed countries?
Is travelling in different time zone affect the pass?

[TELUS_Support]

The pass activates the first time you use your phone (call, text, or data) in any eligible European country. The pass does not pause when you leave the eligible countries — it continues running for the full 30 days from activation, regardless of where you travel after. You will not receive notifications each time you enter or exit a country. Once active, the pass remains active until the 30 days are up. If you travel to a country not included in the eligible list, the regular $16/day Easy Roam or pay-per-use rates will apply while you're there.  The Easy Roam daily rate is in effect until 11:59pm (in the local time zone) on each calendar day when you activate the service.