Suspended Account: After submission to fraudfax@t

[SeasonS]

Opened new Telus mobile plan (TUES).  Suspended Account (same day): After Document submission to fraudfax@telus.com (day-2); Sent two email of 2x ID documents within 3 days (FRI today).  Also visited Telus Store today to show 3rd ID doc to Telus store rep.

Old mobile provider has confirmed number port-out to Telus succeeded.   No cellphone / no data (suspended) today. 

What else should we do?  How long should I wait? 

thx for your advice/guidance.

a New Telus Customer

[Rocky3]

 fraudfax@telus.com ? Is this a read email address? Why would you send documents there?

[TELUS_Support]

Most likely due to it being our Fraud team's email address.

[TELUS_Support]

Hello! We'll send you a private message to discuss this further, thanks.