Telus mobility signal connection always has only 1 bar in Richmond BC

[hapzunglam]

It has been for years with my old phone (s9) that the signal connection for regular cellphone service was always in 2 bars.  About half a year ago I upgraded my phone (s23)  now the signal connection is even worse often only has 1 bar.

My friends have problems hearing from me.  Saying my voice constantly got cut off.  What is going on with Telus Mobility?

[FuzzyLogic]

You can report coverage issues on this page:

5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS

[El-Eric]

To add to what FuzzyLogic said, you could also try to disable your 5G connection and go to LTE to see if maybe that's the issue. Please report your issues though!

[Sbehal]

The Telus system is so stupid. They send you an authentication code after you're reporting "No Signal" on your number. How are you able to enter the authentication code when a user is reporting no service/coverage on their number?? How will I receive the "Authentication Code" when I have NO Signal/Coverage/Service????????? Please make it make sense. Send it to the alternate number which we have added.

[TELUS_Support]

You could always try submitting the report once you're in a location with a better signal.