On Monday June 16, I provided authorization for Telus to complete monthly bank withdrawals for my "new" mobility contract. My "old" contract "expired" in March 2025, and I avoided contacting Telus because calling Telus is a very unpleasant experience. I was told on June 16 I was invoiced an additional 25% for my mobility services for the months of April May and June, because my contact expired and I "lost the discount". I had preauthorized Telus for monthly credit card payments for my "old" mobility contract, and they ceased the monthly charges for April/May/June when I "lost my discount" so I owed three months, plus the 25% extra fees due to the fact I "lost my discount". I disputed the "lost my discount" charges when speaking with the Telus Rep on June 16th, however, Telus *without authorization* withdrew the three months I owe including the 25% surcharges. I emphatically informed the Telus Rep I disputed the "lost my discount" surcharges, and would have to call back to sort that out. Now may be the time to mention I called Telus at 7:40 AM on June 16, was transferred to 5 different customer service reps, and put on hold so many times, that I finally had to end the call at 9:59 because it was a workday and I had a hard cut off for a meeting. The current mobility fees posted on Telus's website are a fraction of what I was charged for the past 2 years, never mind what I was charged for the 3 months I "lost my discount". I have a similar issue with my internet service, which appears to have also "expired" in March 2025 , and I guess I "lost my discount" because those invoices, which I have not paid and which they did *not* do an unauthorized withdrawal, also have outrageous surcharges, and way more than what is currently advertised on Telus's website. Thank you for reading, and please help me.
