Gold Tier - Zero Balance Telus Reward points?

[DLee]

I subscribe to two services thereby qualifying for Gold Tier status in the rewards program.  However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing.

Is there a secret handshake or something required before point start accruing? We've been with Telus for about 3 years.   

Stumped,

/DLee

[TELUS_Support]

Hi @DLee we can take a look into this if you're still showing a balance of 0.

We'll send you a private message

[DLee]

The private message link was rejected when i clicked on it.  Other suggestions?