The situation is this: two months ago, my "bring it back" contract for an iPhone 14 Pro expired. I wrote to support asking how much I should pay to keep it and pay less for the bill? To which the girl answered, "$450 and you can close the current num...
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...
Little frustrated, trying to complaint here. Got 2 prepaid plans with 100$ 2GB and unlimited. Every month at the time of renewal, our phones stop working for few hours at the very least - cannot make it receive calls or use data. Facing the same issu...
received some emails from telekom law threatening to seize my assets and take me to court over a 400$, while i am going to pay it i want to make sure it doesnt go to a scam. ive tried asking telus support agents and they havent been too helpful or ju...
June 2, 2025: In mytelus on my laptop and on the mytelus android app, only my landline account is showing. My mobile account is not displaying anymore. I'd like to be able to view stats and top-up like I was able to before.
I subscribed to prepaid on March 29 with the BONUS100 deal. My feature activations activated on that day but they have not worked since April 27 when they were deactivated. How do I contact support to get this resolved?
Two years ago when I moved I wound up with two TELUS Digital TV boxes due to an order duplication. I've recently renewed my contract because the off-contract price was going to be $220 plus tax, and thought I was very clear that I did not need any ne...
Hello! I went with my parents to a bestbuy recently, and set up two new Telus accounts for them. My mother got an email with a link and instructions to set up her account while we were still in the store, but 2 weeks later, my father still has not go...
I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AG...
From may 2023 , A telus bill has been showing on my credit report. Even i came in canada in september 2023. The account does not belong to me and I have never opened a Telus account in the past. I tried reaching out to Support but they wouldn't help ...
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