I am looking to potentially purchase a new device, or rather, price one out, but I have been unable to access this on the website and the app. The former keeps showing as "Page not found" and the latter won't even press / load. I would really rather ...
Ideally, I'd be able to pick up the phone and ask someone, not so with Telus..I am trying to determing why the TV portion of our account has increased $13.19/month, even though our service has not changed. All I can see is a 'premium add on discount"...
I'm extremely frustrated. I logged in to my Telus account and was given a payment extension until June 30, 2025, which I screenshot, then today my services were cut off. I called customer service only to talk to two individuals in Guatemala who had z...
I spent hours on the phone with Telus in March and the conversation concluded with a one-time bill adjustment promised. I received an email from Dimapinto on March 23 confirming this. I have yet to receive the bill adjustment, and don't have time to ...
The situation is this: two months ago, my "bring it back" contract for an iPhone 14 Pro expired. I wrote to support asking how much I should pay to keep it and pay less for the bill? To which the girl answered, "$450 and you can close the current num...
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...
Little frustrated, trying to complaint here. Got 2 prepaid plans with 100$ 2GB and unlimited. Every month at the time of renewal, our phones stop working for few hours at the very least - cannot make it receive calls or use data. Facing the same issu...
received some emails from telekom law threatening to seize my assets and take me to court over a 400$, while i am going to pay it i want to make sure it doesnt go to a scam. ive tried asking telus support agents and they havent been too helpful or ju...
June 2, 2025: In mytelus on my laptop and on the mytelus android app, only my landline account is showing. My mobile account is not displaying anymore. I'd like to be able to view stats and top-up like I was able to before.
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