Not able to cancel Stream+ subscription

[Rickzu]

I'm trying to cancel my stream+ premium subscription, but when I go to manage my subscription, it gives me an error message.

Page could not be loaded.

I have even gone in-store to get them to cancel, but they can not even do anything about it. Even a customer service agent on the phone could not do anything about it. I'm so frustrated that I may have to call the bank to cancel the charge on telus stream+.

Please help, I'm very frustrated and disappointed that Telus can't even figure it out.

[TELUS_Support]

Hi there, we're really sorry to hear about the trouble you've been having trying to cancel your Stream+ Premium subscription. We will send you a private message so we can verify your account and look into the issue directly.