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Plan renewal not working

Leafsfan89
Neighbour

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this issue

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi! Likely the plan was renewed but had difficulty attaching itself to the plan. Kindly visit your local Telus and have the agent manually apply it back!


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