Plan renewal not working

[Leafsfan89]

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this issue

[TELUS_Support]

Hi! Likely the plan was renewed but had difficulty attaching itself to the plan. Kindly visit your local Telus and have the agent manually apply it back!