TSD Discount

[mpisko]

Hi There.

I need someone to follow up with me regarding a TELUS Services Discount that is not being applied to my TELUS Home Services account. I have 3 services with TELUS; Internet, Optik TV and SmartHome Automation. I do see a bundling discount for having multiple services, however as a legacy TELUS team member, I am also eligible for a discount on my Home Services in addition to the bundling discount - similar to my Mobility services.

-Matt

[TELUS_Support]

Hello Matt, we'll be happy to look into this with you and since we'll need more information, we'll send you a private message soon, thanks!

[SubjectiveAbuse]

Hey Matt... look into there GST/ HST scam as well:

Telus appears to be handling GST/HST on bill credits in a way that raises serious compliance questions. Bill credits are not reimbursed by a third party. They are issued by Telus, the vendor. Under CRA rules, Telus can do one of two things:
 
1. Reduce the price before calculating GST/HST (customer pays less tax),
OR
2. Charge tax on the full price before applying the credit—treating it like a third-party
manufacturer’s coupon (which it’s not).
 
Telus consistently chooses Option 2—which maximizes tax collection, even though no third party is involved. This reduces the actual benefit of the bill credit and may constitute misapplication of trust funds. GST/HST collected by vendors is held in trust and must be managed accurately. Yet a Tier 1 escalation manager had the audacity to claim Telus "has no control" over GST charges and cannot refund them—even if they charged it incorrectly.