Cancelling a service in myaccount

[Marketforces]

No option is provided for notifying a cancellation request in myaccount. Please correct this. Thank you

[TELUS_Support]

While cancellation requests currently can't be submitted directly through My TELUS, we're always working to improve our tools and services. To process a cancellation, please send us a private message or visit telus.com/contactus to connect with our team. 

[chfraser]

I cancelled my internet at the beginning of April but paid my last bill at that same time.  I actually got to talk to a person at Telus who assured me that to return the modem and router Telus equipment, a shipping form would be sent out.  I also looked at the Q & A's and got the info that it might take 2 months for Telus to send my refund cheque, which is showing on this site.  So over 2 months and nothing happening.  If there was actually someone that I could speak with, ironic that customer service by phone is such a low priority.  No wonder Telus isn't doing well.  I am not impressed.  Can anyone provide a Telus phone number so I can resolve my issues.  

[TELUS_Support]

Hey there! Sorry about the hassle with your equipment return and refund. Let's fix this up for you - we'll shoot you a PM right now to get things moving!