Billing Discrepancy and Unresolved Support Issue

[mrgthiru]

Hello,

I am being overcharged on my home service and not charged according to the contract/service agreement, I tried to call support and the loyalty team with no resolution. I am not expecting such a pathetic service. It is for six months now I have paid $100 extra on my bill. 

Please help. 

[mrgthiru]

Hello,

I am being overcharged on my home service and not charged according to the contract/service agreement, I tried to call support and the loyalty team with no resolution. I am not expecting such a pathetic service. It's been the case for the last six months and I have paid more than $100 extra on my bill till date

Please help. 

[Rocky3]

I read this too often. Why would you pay more than the amount you agreed to in the contract. Stop doing that.

[mrgthiru]

I don’t want to lose the connection. Hoping I get appropriate support from Telus.. which is not happening.. 

[mrgthiru]

Why don’t the support team respond to my concern. ?

[TELUS_Support]

Hi there, we will send you a private message. 

[mrgthiru]

Hello team.
Verified.

Thank you.