Telus Reward Point Expiry

[Dalyha]

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:

"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted. 

1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?

2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.

My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.

[Rocky3]

@jackrabbit000 I would mark your post as a solution had it not for I have not had the opportunity for several months to exercise that option since "accept as solution" button is not available to me. 

[TELUS_Support]

All customers were notified via bill messaging before the end of 2024, and only points accumulated before the end of 2023 were expired. The rest will remain, and the plan will continue as it has. We'll send you a private message to discuss further.

[fraochmuir]

If the plan is continuing then why were the points removed. Also, the bill messaging notification declaration is weak since the notice was in very small print on the last page of the bill. 

[Pinkbutton]

I lost over 400 points.  I did call telus and received a 100 credit on my bill.  I’m not satisfied.  I want them returned.  I wrote to Darren Entwhistle and have not received a response.

[TELUS_Support]

Hello. We can send you a private message to discuss further.

[anjeshshrestha]

Hi, Cna you please send me a private message, I lost over 100's in points

[Tlii]

Yesterday, I called to change the email on my Telus Rewards account. They said it'll take 12-24 hours, but I can still redeem my points before they expire. Lost all my points instead.

[raymwong]

Hello. Could someone please PM me. I lost quite a bit of points as well. Thanks.

[LonneClark]

I think it is disgraceful what TELUS is doing.

First, they announce a major change to the rewards program, putting telus customers at risk of losing their points.  Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.

This is shady business practice at best.  With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!

[Dalyha]

Yes, try to spend your points while you still have them! Points accumulated before December 31, 2023 will be expiring on January 30, 2025. You should at least be able to get a bill credit for them. No idea what Telus is going to be doing with all those expired points that will be lost... nobody seems to be able to get a straight answer out of them. 

[TELUS_Support]

Any points accumulated before 2024 are being expired. We'll send you a private message to discuss your issue with the system itself.

[jjn2011]

why though? no notice? i just lost 70 points i was saving and i found out 2 weeks after they were expired? no one even knew! how is this fair to your loyal customers? 

[Dalyha]

The notice was printed in fine print at the bottom of the December 2024 paper bill. You wouldn't have seen the notice if you receive your bills electronically. I recently switched back to receiving a paper bill so that I don't miss any of the fine print in the future.

[lolipop]

I have lost all my rewards points that I  have been accumulated for years. I had no idea it expires. Can any help to retrieve them? 

[TELUS_Support]

Hello! As of January 30, all points accumulated before 2024 have been expired, with customers notified in bill messaging before the end of last year. All points accumulated since then and going forward will remain as per usual. We're not able to retrieve any of the expired points, but we still have a number of great opportunities in the Rewards catalogue. 

[Jer1]

This is BS , I lost over 400 points !! and I want awnsers

[TELUS_Support]

Hello. We can look in to this for you. We'll send you a private message to discuss further.

[jjn2011]

right?! i had no idea either! like why would they even expire, how is that ok, and i lost 70 points that i was saving! i dont even know what to spend my 57 remaining points on as i have not redeemed anything yet, i heard the gift cards can take months! any suggestions on how to use these points before the program ends?

[DShep97]

Not only that, they also took away ALL of the decent gift cards you can redeem AND changed the “price” of them too. $25 gift cards now cost 29 points instead of 25 points like they should. The “loyalty rewards” program is on of the 2 reasons i am switching to Rogers/Shaw when my contract is up in June. Its no longer about loyalty, just money.

[ANV]

Just noticed that as well! What little “value” the program held, is now even more diluted. They should stop pretending and just do away with it entirely! Once any cancellation fees can be offset by a credit from a new provider, we will be terminating as well. With an internet provider, smart TV’s and direct streaming services, no one needs the middleman anymore, anyways.