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Telus Reward Point Expiry
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January
- last edited
a month ago
by
A-B
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:
"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted.
1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?
2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.
My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.
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3 weeks ago
Sent from my iPad
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3 weeks ago
email received 3/13/25
As a valued TELUS Rewards member, we want you to know that we have made updates to our program Terms and Conditions. These changes will take effect on May 1, 2025.
One of the key changes is that your points will now be worth even more: each 1 point you’ve earned will now be equivalent to 1,000 points in the new system.
This change will not affect the overall value of your rewards; it simply gives you more flexibility in how you can earn and redeem your points. We encourage you to review the updated terms carefully to discover all the exciting new benefits.
You can review the updated TELUS Rewards Terms and Conditions which can be found here.
Your continued use of the TELUS Rewards program is your agreement to these updated Terms and Conditions.
Thank you for being a valued TELUS customer.
Best,
The TELUS Rewards team
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2 weeks ago - last edited 2 weeks ago
On January I had 85.15 rewards points left. I received my bill yesterday and noticed that the Telus Rewards are no longer on the bill on the top right hand corner. I logged into my account today and noticed that I only had 33.55 points left. Telus removed 55.31 points off of my account. How do I get these points back or a credit on my account? So many problem with billing with Telus every other month. Really considering cancelling when my contract expires this year. Can't deal with this anymore.
