Privacy and Confidential public or I would like it private not public
Private not public on tv/internet/cable and cell phone at [mod edit: private info] account with Telus. Please fix the problem. Jeanette Lim
Latest topics
Rewards
Telus Rewards is a Joke. Tried to redeem today. Guess what ! They changed my address, Billing me they got my address correct and when I have 100 rewards they changed my home address. We have no cell phone with telus so cannot leave a text. Apparently...
Best practice.
Shouldn’t I expect an accurate invoice after ~three months of subscribing to TelusTV? Shouldn’t I expect an actual invoice? I know it comes as a real surprise to Toronotonians, but many people do not live in the Eastern time zone. If Telus is availab...
Service agreements
I’d like to start by saying I have been a paying Telus customer for over 10 years.On December 28 2023 I agreed to a certain monthly package and price of 68$ which was offered to me by Telus employee. I noticed recently, that not only just a month lat...
Resolved! Apple Watch apple account
Really hope someone is able to help me i really don't think this a TELUS question but more of a Apple question just wanted to try i had apple watch series 8 i was no longer using so i wanted to give to a friend now i haven't used it in a few months b...
Contacting customer service
For the love of God can you please hire some more customer service representatives? We shouldn't have to wait over 40 minutes to get someone on the phone.
Collections sent after me and wont leave me alone m
Telus suspended my home services due to an unpaid bill (my fault but I was sick) and then when I went to get everything up and running again it was a nightmare. But the worst was that 2 weeks after I paid off my bill. I was sent to collections. Now f...
Unlinking a service from MyTelus
I forgot that I used my email address for my mom's pay and talk service. I just signed up for Telus Home Security and used my email which is linked to my mother's account. How can I unlink a service from an account?
Not getting internet bill notification
I only have one account with Telus for home internet and the email notifications work just fine to send the receipt after I've paid, however the Bill Notification that is promised with paperless billing is not working. I've called multiple times and ...
The MyTelus Profile name has changed
I have been using Telus for several years. I managed both my account and my mothers "linked"account. After my moms death, someone at Telus changed my profile name from Scott to Marilynn. I've been trying to sort this out with the Telus agents however...
